AirTV IPTV is the best UK IPTV service, but many new IPTV users are not familiar with our service. So, every day we receive many repetitive questions on which we have answered in our very useful FAQ and step-by-step tutorials.
IPTV (Questions before Subscription)
Yes, there is 3Days Free Trial subscription code available. You can get it from our website automatically or contact us directly.
IPTV stands for internet protocol television and its basically the normal tv channels and premium tv channels streamed online over the internet. Our iptv is one of the best & stable IPTV in the world.
Yes, you can watch our IPTV from anywhere in the world but you will need to make sure your internet speed is above 4Mbps to watch the channels without any issues.
It is easy and simple, just two steps: First, install our APK on your Android Device (Android TV Box, Firestick, Android Phone, Android Tablet ect.) Second, fill in the subscription code. That is ALL.Enjoy the IPTV directly!
We do recommend the internet speed is above 4Mbps(4Mbps for download and around 1Mbps for upload) , so can watch the channels smoothly without issues. Frankly most homes in the Europe, the internet speed are better than 4Mbps. Also you can check here speedtest.net to see your internet speed.(https://www.speedtest.net/)
APK function and subscription code
The trial code is free. Please register to get it
There may be several reasons why using code doesn’t work. If your trial code is obtained directly from our website, then it can be activated no problem.
Check as follows:
1. fill in the correct subscription code.
2. If with problem, check whether the correct VERSION of APK is installed.
There are two versions: Standard(Blue color), Plus (Red color), they are using different free trial code.
3. Or your device used trial code before. One device only can use free trial code for one time. if you want to test the trial again, please contact us and renew for you by hand.
4. Still with problem, please contact our support email directly.
1.After login, please view it in my account – My Orders – View Orders -SKU/IPTV CODE.2.Check email to get subscription codes
There may be several reasons why the subscription code doesn’t work. Check as follows:
1. Fill in the correct subscription code.
2. If still with problem, check whether the correct VERSION of APK is installed.
There are two versions: Standard(Blue color), Plus (Red color), they are using different free trial code.
3. If you have purchased the wrong version subscription code, please contact us to replace.
If you change subscription code from Standard version to Plus, It is OK and please contact us. And you can pay the balance if any.
Please pay attenton: do please not activate the code, if you want to change/replace.
4. If the above methods do not help, please contact our support email directly.
The main differences are as follows: 1. The trial code is 3 days. 2. Paid subscription code is 31/93/186/372 days. 3. Some valued programs are not opened in the trial code.
Our subscription service days are as follows:
One month: 31 days
Three months: 93 days =31 days *3
Six months: 186 days =31 days *6
Twelve months: 372 days =31 days *12
Don’t worry, we will help to move the subscription code to your other/new device. Please send us the following two things: 1. Your subscription code or order number. 2. After APK installed, please inform us the device ID. How do I obtain the device ID? Please take a screenshot when running APK or contact us directly. We will help you and send you sample picture.)
Please contact us to switch the subscription to your new device
Usually there is 3 times free transfer.
No, a code can only be used on one device.
They have the same channels. The main differences are Plus version are with extra as follows:
1. Standard Version with blue color icon, Plus version with red color icon.
2. with 200+ channel 7 days catch-up.
3.cloud PVR (recording) function.
4.VOD with Valued Sports Events Group.
Only standard (STB version) and Plus version (STB version) comes with the classic EPG. 1. Install standard STB version(blue) and Plus STB Version(red) on Android TV Box and Android Smart TV to get Classic EPG.If you have the plus PAD version (red) installed on your PAD or phone, there is no classic EPG. 2. If you have the standard PAD version (blue), there’s no classic EPG either.
Check out the following Youtulink: /tutorials
Check out the following Youtulink: /tutorials
Yes,the Plus version has its own cloud PVR (video) function, 200+ channels to record arbitrarily (maximum 40 hours), all saved in the server, not saving the local space of your device. So you can watch the record vidoe at anytime and anywhere. The Standard version does not support video recording.
1. Our IPTV does not support record locally.
2. If your device support record locally, you can do it. But suggest check with your device supplier.
Please contact us
Yes, we’ll do our best to add. Please help to collect and provide the following details: 1. What is the channel name? 2. Which SAT has that channel? 3. What is the TP of these channels? As we all know, there are too many channels in the world. So more detail can help us check whether it can be added. We’ll do our best to improve our service.
There are now 37 American channels. For more American or Australian channels, please help to collect and provide the following details: 1. What is the channel name? 2. Which SAT is associated with these channels. 3. What is the TP of these channels? As we all know, there are too many channels in the world. So more detail can help us check if it can be added in a short time. But we will try our best to improve our service.
Yes, no problem.
Yes, can be used anyplace, anytime.
You can use VPN or not, both are OK.
There are 37 American channels right now. For more US or Australian channels, please help to collect and provide the following details: 1. What’s the name of the channel? 2. Which SAT and which channel. 3. What is the TP of these channels? As we all know, there are too many channels in the world. So more detail can help us check if it can be added in a short time. But we will try our best to improve our service.
Payments and coupons
We accept Visa and Master credit cards and Debit Card. If you want other payment method, please contact us.
1.Please make sure your credit card information is correct.
2.Please complete the billing address information to improve the success rate of payment.
3.Please use an valid credit/debit card, we support Master, Visa & Debit Card.
4.These things would bring payment failed:
(1) Card exceed trade limit, or Insufficient Funds.
(2) CVN code don’t match.
(3) Your Card does not support paying oversea.
(4) During pay, your IP coutry/region is not same as the issuing card bank’s. Pls not use VPN during Pay.
(5) Over 3 times failed within 24hours.
(6) Only allow one order paid successfully within 24hours. The next order, please pay after 24hours.
5.If you need other payment methods (Western Union, Alipay, etc.) please contact us, please contact us our at official domain email.
1. After paid, the subscription code will be available in your user center within 5mins. please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE
2. Also the subscription code will be sent to your email automatically.
3. If not get the subscription in 5mins after paid, please reflash page or check your spam box. Or contact us directly.
Yes, we offer a refund but you must let us know within 2 days of buying our service. We strongly suggest do the free trial testing before paid subscription. Then you can order one month firstly, and renew 1/3/6/12months as wanted in the following.
After the paid subscription payment is successful, the code will be activated and the code activation will take effect
1. Please go to the subscription page and order the subscription you wanted. 2. After you get the subscription, then fill in and activate. So the renew is done.
For the renew, there are two ways：
1. Pay directly on the website, then you will get a new subscription to activate, and finish renew.
2. Or contact us for renew. We will use new subscription to renew for you or renew directly by hand from server (this way, no need new subscription code.)
Do not worried, you can renew/activate a new subscription code at any time, even if the subscription has not expired. When renewing, the new subscription days will be added together with the remaining days. It won’t waste your rest days!
Please visit our website to purchase the subscription package you wanted directly and renew the service. Then fill in the subscription CODE directly and you can continue to use the IPTV service. The remaining days are displayed on the apk main page.
1.Everyday you can sign up to earn points. Login consecutively for 7 days, you can get 5-10-15-15-15-15-15 points per day. If one day interrupted, points start from 5 points again.
2. Members get points for spending points and one point for each dollar.
3. You can get 10 points if invite a friend to register.
1.bonus points can be used as cash, and 100 points as one US Dollar. 2.bonus points can be exchange into some subscription code.
After login, please check in my Account – My Points
Acquisition through activity(Please pay attention to the activities in time)
Please fill in your Coupon in the shopping cart, then price will be discounted automatically.
Yes, the coupon is valid with date. Please use it as soon as possible. The minimum valid time is 24hours, and the longest one year. Please pay attention.
Yes, Pls go to Personal center: MY ACCOUNT- MY Points-Your Exclusive Invite Code, then copy Your Exclusive recommendation Code to send friends to register, you will get recommendation discount.
Yes, you can use your points as cash to save money for renewal. How to check your points? Login-Personal Center -My Points
1. Subscription code ended without letter “c”, it should be for Standard Version.
2. Subscription code ended with letter “c”，it should be for Plus Version.
3. Subscription code started with letter “e”, it should be for Family Package (Sub/Slave Device Code)